Welcome to Lotus Pearl Massage. By accessing our website, booking an appointment, or using any services provided by Lotus Pearl Massage, you acknowledge that you have read, understood, and agreed to comply with the following terms and policies. Our goal is to provide a professional service experience with transparent procedures and clear policies for all clients.

General terms & Conditions

By accessing our website or using our services, you agree to the following:

Users must provide accurate and truthful information when booking appointments or submitting inquiries.
The website may not be used for any unlawful purpose or in any way that may harm, disrupt, or interfere with the system, operations, or reputation of Lotus Pearl Massage.
All content displayed on this website is the intellectual property of Lotus Pearl Massage and is protected under applicable copyright and intellectual property laws.
Personal information collected from clients is protected in accordance with our Privacy Policy.
Lotus Pearl Massage reserves the right to update, modify, or amend these Terms & Conditions at any time when necessary.

Privacy policy

Lotus Pearl Massage respects and protects the privacy of our clients.

We may collect necessary information, including:

Full name
Phone number
Email address
Appointment date and time
Payment information (if applicable).

The information collected is used for the following purposes:

Confirming and managing appointments
Providing customer support
Processing payments
Complying with legal requirements.

We do not sell, trade, or share personal information with third parties unless the client has given consent or disclosure is required by authorized government authorities in accordance with applicable laws. Client information is stored on secure systems, and access is restricted only to authorized personnel responsible for service operations and customer support.

Booking & Cancellation policy

Clients may book appointments via our website, hotline, or official social media channels. An appointment is considered confirmed only after the client receives confirmation from Lotus Pearl Massage.

Clients are expected to arrive on time for their scheduled appointments. In case of late arrival:

The treatment duration may be shortened to avoid affecting subsequent bookings.
The spa reserves the right to cancel the appointment if the client arrives beyond the permitted grace period.

Cancellation or rescheduling requests must be made within the required notice period. If a client cancels at the last minute or fails to attend without prior notice, any deposit paid (if applicable) may be forfeited.