We sincerely thank you for trusting and choosing the services of Lotus Pearl Massage. We are committed to protecting and respecting your privacy when you provide information during booking, using our services, or accessing our website. This Privacy Policy explains how we collect, use, store, and protect your personal information.

General introduction

“Personal Information” refers to data that can be used to identify an individual, directly or indirectly, including but not limited to:

  • Full name
  • Phone number
  • Email address
  • Appointment request details
  • Payment information (if any)
  • Data related to service usage.

By using the services or accessing the website of Lotus Pearl Massage, you are deemed to have agreed to the contents of this Privacy Policy and consent to our collection, use, and processing of your personal information as described below.

If you do not agree with any part of this Policy, please discontinue using our website and services.

Purpose of collecting, using and sharing information

Lotus Pearl Massage collects personal information for the following purposes:

  • Processing bookings and providing services: Confirming appointments, arranging therapists, contacting customers when changes or confirmations are required.
  • Customer care: Responding to inquiries and complaints; providing post-service support; sending appointment-related notifications.
  • Security and risk prevention: Preventing impersonation and fraud; protecting the rights and interests of customers and the spa.
  • Legal compliance: Providing information upon lawful request from competent authorities in Bahrain.

Scope and methods of information collection

We only collect personal information necessary for the purposes stated above, including:

  • Full name
  • Email address
  • Phone number
  • Service request details
  • Service location address (for home or hotel massage services)
  • Payment method.

Information is collected through:

  • Our website: https://manamamassage.com
  • Email, social media platforms, hotline, contact forms, or customer service channels
  • Direct transactions at the Lotus Pearl Massage spa.

Information retention period

Personal information will be stored until you request its deletion or when we no longer need it for legitimate business purposes. In all cases, your information is securely protected on our server systems.

Parties with access to information

Lotus Pearl Massage does not sell, rent, or exchange your personal information with third parties, except in the following cases:

  • Internal staff: Only relevant departments (customer service, appointment management) may access information to serve customers.
  • Technical or marketing partners: Within the necessary scope to operate the website or send notifications (if applicable).
  • Legal requirements: When requested by competent authorities in accordance with the law.

All related parties are required to comply with confidentiality obligations.

Information collection and management entity

LOTUS PEARL MASSAGE

  • Address: Road 2407, Manama 973, Bahrain
  • Hotline: +973 3694 0053
  • Email: [email protected]
  • Website: https://manamamassage.com

Customer rights regarding personal information

You may request to review, correct, or delete your personal information at any time by contacting us via email at: [email protected].

We will receive and process your request as soon as possible in accordance with applicable laws.

Commitment to information security

Lotus Pearl Massage commits to:

  • Not sharing or disclosing personal information to any unrelated third party, except with your consent or as required by law.
  • Applying necessary technical and security measures to protect your personal information from unauthorized access, leakage, alteration, or destruction.
  • Regularly reviewing and updating security systems to enhance data protection.

Handling complaints related to personal data

In the event of a complaint, the handling process is as follows:

  • Receipt: Customers submit complaints via official email or hotline.
  • Internal processing: The responsible department will verify and handle the issue as soon as possible.
  • Escalation (if necessary): If the matter exceeds our authority, we will coordinate with competent authorities in accordance with the laws of Bahrain.

We always encourage customers to provide feedback and suggestions to help improve our Privacy Policy and service quality.

Effectiveness of the policy

This Privacy Policy takes effect from the date it is published on the website. Lotus Pearl Massage may update or amend its content when necessary to comply with legal regulations or business development directions. Any changes will be publicly announced on the official website.